Returns & Exchanges
Returns, made simple.
If your Sugarfrill piece isn’t quite right, you can request a return within 3 calendar days from the date of delivery for eligible orders.
How it works
- Open My Orders and select the delivered order.
- Choose Return for the eligible item and select the reason.
- Submit your request. Our team will review it before approval.
- Send the item back using the return instructions shared after approval.
- Quality check & resolution. Once received and checked, the approved refund or exchange is processed.
Before you request a return
- The item should be unused, unworn and returned with original packaging, tags and accessories.
- Eligible products can be returned within 3 calendar days from the date of delivery. Shopify calculates eligibility from the recorded delivery date.
- For hygiene-sensitive or non-returnable items, the return option may not appear in your account.
- Refunds are processed only after the returned item passes quality check.
Need help? Email help@sugarfrill.com or call +91 9019669802.